Refund Policy

Effective Date 06/03/2025

Interpretation and Definitions:

• "Company," "We," "Us," or "Our" refers to UNIVERSAL WORKS (-), the entity providing products or services through the e-commerce website.
• "Website" or "Platform" refers to the https://wasep.me/warisan-hq e-commerce website operated by UNIVERSAL WORKS (-).
• "Policy" refers to this Refund Policy.

1. Overview:

This Refund Policy outlines the terms and conditions for refunds on purchases made through Warisan HQ. Please read this policy carefully before making any purchases.

2. Refund Process:

2.1 Eligibility:

• To be eligible for a refund, items must meet the criteria outlined in our Return Policy.

2.2 Contact Us:

• If you believe you are eligible for a refund, please contact us at +601160586696 to initiate the discussion.

2.3 Discussion and Resolution:

• Refunds are subject to discussion between UNIVERSAL WORKS (-) and the buyer. We aim to find a fair resolution that satisfies both parties.

Note: The refund process may vary depending on the circumstances of each case. Open communication is encouraged to address individual situations effectively.

3. Contact Information:

If you have any questions or concerns about our Refund Policy, please contact us at:

• Company Name: UNIVERSAL WORKS (-)
• Address: No2 Pekan Rabu, Pinang Tunggal,Sungai Petani, 08000 Sungai Petani, Kedah, Malaysia
• Email: muhdikhwn12@gmail.com
• Contact Number: +601160586696

4. Changes to the Refund Policy:

We reserve the right to update or modify this Refund Policy at any time. Users will be notified of any changes through the e-commerce platform.

By making a purchase on the Warisan HQ e-commerce platform, users acknowledge that they have read and understood this Refund Policy and agree to its terms.

Thank you for choosing Warisan HQ.